Frequently Asked Questions

Everything you need to know about the world's most comfortable underwear.

What makes the BallPark Pouch™ so special?

The BallPark Pouch™ is a 3D hammock-shaped pouch designed to keep everything in place. Thanks to mesh panels and no exposed stitching, it prevents skin-against-skin friction and provides chafe-free comfort.

How do I find my perfect size?

We recommend referring to our comprehensive Size Guide found on each product page. Our underwear is designed for a snug yet comfortable fit; if you are between sizes, we generally suggest sizing up for a more relaxed feel.

What is your return policy?

We offer a 45-day Comfort Guarantee. If you aren't 100% satisfied with your first pair of SAXX, you can return them for a full refund or exchange within 45 days of purchase, no questions asked.

How should I care for my SAXX underwear?

To maintain the longevity of the technical fabrics, we recommend machine washing on a cold, gentle cycle and tumble drying on low. Avoid using bleach or ironing the garments.

How long does shipping take?

Standard shipping typically takes 3-7 business days within the continental US. Express shipping options are available at checkout if you need your order sooner.

Do you offer international shipping?

Yes, we ship to many countries worldwide. International shipping rates and delivery timelines vary by location and will be calculated at the time of checkout.